These podcasts are selected from the Adapt, Improve, Achieve Workshop sessions at the 2020 SPVS VMG Congress, held at Celtic Manor, Newport.
Vets and nurses from very different practices or groups of practices share their first-hand experience of quality improvement in their workplace. From hand hygiene to temperature management of anaesthetised animals, Liz Cox, Group Nursing Advisor at IVC shares the value of audits, while ‘Lou the vet nurse' Northway from Wendover Heights and Alison Cox, Chief Vet at Blue Cross explain how they became RCVS Knowledge QI Champions. Richard Byrne, from West Bar Hospital explains how his Practice Management System helped with QI.
Chaired by Dan Tipney, VetLed.
Delivering healthcare and improving it.
The SQSF is an international training programme with participants from Scotland, Northern Ireland, Canada, Norway and Denmark. Shobhan Thakore is the Clinical Lead for the programme which develops improvement leaders by training them in the underpinning science and in leadership skills to help effect change.
Here he tells the story of the evolution of a performance culture in the NHS and how Quality Improvement (QI) is being used to shift
this towards a value based approach.
Shobhan Thakore, Scottish Quality & Safety Fellowship (SQSF)
Suzette has worked on patient safety in the NHS for 20 years and has contributed to RCVS/NHS One Health events involving the UK veterinary profession. She believes that much of the learning from human health both in the UK and worldwide is transferable and the veterinary profession can learn from their achievements and their mistakes.
Suzette looks in particular at how the pursuit of patient safety and excellence within the NHS gave rise to an over emphasis on looking for negligence leading to a blame culture.
Suzette Woodward, Patient Safety Specialist, NHS